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   Technical Support Engineer @ Mphasis Limited

  Interview Dates

1 - September - 2018

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2 - 5 Years







Operations/Customer Service , Customer Service (Voice), Customer Service (Web), Technical Support




B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma, Others

Key Skills

Technical Support, Voice Support, International Voice, Remote Desktop

Job Profile

Mphasis hiring for Senior Technical Support Engineer/ Technical Support Engineer - International Voice Support

Qualification: HSc/ Graduate/ Post Graduate
Work Experience: 2- 5 Years
Job Location: Pune

Job Responsibilities:

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

Update users about request status and close request when users are satisfied with solutions
Troubleshooting mainly related to desktop/ OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Shifts Timings:

5 days working 24* 7 shifts (including night shifts)
Any 2 Rotational offs
9 Hours Login (including 1 Hour Break)
Excellent command on English (Verbal and Written)

Other Benefits:

Pick up and Drop
Global Standards work environment
Proper Desk job
Performance linked incentives

Interested candidate should walk-in for the interview on 1st September (between 11:00 AM to 3:00 PM) on the below mentioned address-

Mphasis Limited,
EON free zone, Cluster C, Ground Floor,
Wing 2, Kharadi, Pune - 411 014

Contact Person: Rashmin


About Company

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.

  Walkin Dates

1 - September - 2018

Walk-in Address

Mphasis Limited, EON free zone, Cluster C, Ground Floor, Wing 2, Kharadi, Pune - 411 014

Email Address

Direct Walk-in Drive

Contact Number

Not Provided

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