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   Walkin for Service Desk Analyst/ Support @ Tech Mahindra Limited

  Interview Dates

19, 20, 23, 24, 25, 26, 27 - July - 2018

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0 - 3 Years







Operations/Customer Service , Customer Service (Voice), Customer Service (Web), Technical Support




B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

IT Service Desk, Technical Support, Incident Management

Job Profile

Educational Qualification:

Should be an IT Science Graduate (BCA, BSC etc.) (not mandatory if candidate has relevant experience)
Act as a single point of contact for phone calls, chats and tickets from end users regarding IT issues and queries
Receiving, logging and managing queries/issues from end users via telephone and chats
Incident logging, categorization, prioritization, assignment, coordination and communication until resolution for low priority incidents affecting a single user (P3 P4)

Work Experience-
Candidate should have 1 to 2 years of experience in IT Service Desk

Other Essential Skills-

Hands on Experience on any of the ITSM Tools (SNOW, Remedy, CA Service Desk)
Basic understanding of ITIL v3 foundation or HDI
Incident Management experience Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,10 and Office 2010, 2013, 365

Communication and Soft Skills-

Excellent verbal and written English communication and soft skills
Excellent customer service skills with skills to empathize with the user
Ability to work well with others, particularly senior level IT and business managers

Ability to establish effective working relationships
Demonstrate ability to be assertive when necessary
Remains calm and focused in stressful situations

Walk-in Date/ Time:
Time and Venue
19th July - 27th July , 2 PM onwards

Interview Location:
Tech Mahindra Limited,
Phase 3 Hinjewadi, Pune

Interested candidates please forward your CV's on sa00546961@techmahindra.com


About Company

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes.[4] Tech Mahindra was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012.

  Walkin Dates

19, 20, 23, 24, 25, 26, 27 - July - 2018

Walk-in Address

Tech Mahindra Limited, Phase 3 Hinjewadi, Pune

Email Address


Contact Number

Not Provided

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