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   Customer Service (Blended Process) @ High Street Essentials Private Limited

  Interview Dates

7 - Aug - 2020

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Experience

1 - 5 Years


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Specialisation

Operations/Customer Service , Customer Service (Voice), Customer Service (Web), Operations

Location

Noida

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others

Key Skills

Blended Process, Customer Service, Voice Process, Inbound/ Outbound Calling


Job Profile



Candidate should be Any Graduate with good verbal and written communication skills
Must have strong active listening and comprehension skills
Multi-tasking-To be able to work in a blended process.
Excellent Telephone etiquettes & Email etiquettes

Process Specifications:
General shift timings (9 am-6 pm & 10 am-7 pm)
Roster offs (5 Week off in a month)

Key Responsibilities:

Manage inbound calls/mails from domestic & international customers. Handle query, request & complaints effectively to provide appropriate resolution and alternatives within the defined timeline. Strong follow up on cases to ensure final resolution keeping the customer experience in mind.

Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
Coordinate timely with inter-departments to resolve escalations.
Make outgoing calls for follow-up cases and ensure closure.

Adhere to business SOP and quality guidelines
Manage social media query on Instagram, WhatsApp, Facebook & Twitter
Basic MS word & excel skills to manage relevant data on G-drive

Walk-in Date/ Time:
7th August 2020, 11.00 AM - 3.00 PM

Venue Details-
High Street Essentials Private Limited
Faballey C11 Sector 7 Noida.
Near -Sandmartin Building

Contact Person- Arshia Gupta  



About Company



BitWise delivers technology solutions that leverage data to enable business insights. By deploying our breakthrough technology innovations we help our global clients maximize their competitive advantage. We are the industry's most experienced and dedicated team of data professionals, focusing on data warehousing, business intelligence, big data and web and mobile application development. We optimize value for our clients through our global delivery model and with our with proprietary technology tools that reduce the time, complexity and cost of data initiatives. Together, our people and technology provide the insights clients need to continue to lead their fields. BitWise is headquartered in Chicago with offices in Pune, India and Sydney, Australia.



  Walkin Dates



7 - Aug - 2020
 

Walk-in Address

High Street Essentials Private Limited, Faballey C11 Sector 7 Noida. Near -Sandmartin Building

Email Address

Direct Walk-in Event

Contact Number

Not Provided


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If unable to appear for this walk-in drive, then you may send request with updated resume to e-mail address (if mentioned)..

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